Privacy Policy

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At Hazel Baby Clothing, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information about you when you visit or make a purchase from our website, and outlines your rights regarding your data.

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1. Information We Collect

We collect both personal and non-personal information to provide you with the best possible experience on our site. This information includes:

• Personal Information: Name, email address, phone number, shipping address, and payment details (including credit card information). This information is collected when you make a purchase, fill out a contact form, or subscribe to our services.

• Automatically Collected Information: We use software tools to gather session data, such as page response times, time spent on pages, page interaction, and navigation paths. We may also collect additional information including comments, feedback, product reviews, recommendations, and other details shared in your personal profile.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and provide our services, including processing and fulfilling orders.

• To offer customer support and respond to inquiries.

• To communicate with you regarding your orders, updates, promotional messages, and other service-related information.

• To create aggregated statistical data that we or our business partners use to improve our services.

• To comply with applicable laws, regulations, and contractual obligations.

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3. Sharing Information with Third Parties

To facilitate our services, we may share your information with trusted third-party providers for purposes such as:

• Shipping and Delivery: Ensuring your orders are delivered accurately and promptly.

• Payment Processing: Securely processing payments through our payment gateway providers.

• Marketing Services: Assisting in promotional communications and personalized marketing efforts.

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4. Customer Rights

You have the right to view, edit, and delete your personal information. If you wish to exercise these rights, please contact us at hello@hazelbabyclothing.com.

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5. Data Storage and Security

Our website is hosted on the Wix.com platform, which provides us with the online platform to offer our products and services. Your data may be stored through Wix’s data storage, databases, and general applications. Wix securely stores your data on servers protected by firewalls.

For payment security, we use direct payment gateways provided by Wix, which comply with PCI-DSS standards managed by the PCI Security Standards Council (supported by Visa, MasterCard, American Express, and Discover). These standards help ensure secure handling of credit card information by our service providers.

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6. Contacting You

We may contact you for various reasons, including to:

• Notify you regarding your account or orders.

• Resolve account or order issues.

• Collect fees or payments owed.

• Seek feedback through surveys or questionnaires.

• Send updates about our products, services, and policies.

• Enforce our User Agreement and applicable laws.

For these purposes, we may contact you by email, phone, text messages, or postal mail.

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7. Governing Law

This policy and all related practices comply with Indonesian laws, as Hazel Baby Clothing is based in Indonesia.

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8. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please reach out to us at hello@hazelbabyclothing.com.

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